ACT Home Health Services, Inc.

ACT Home Health Services, Inc. is Medicare/Medicaid-certified Home Health Agency. Medicare establishes minimum requirements for home health agencies to provide care to those with Medicare benefits. Many health insurers require Medicare certification for an agency to provide care to their members. The Pennsylvania Department of Health review home health agencies regularly to insure adherence to these requirements. Some Medicare requirements include: • Adhering to patient rights and confidentiality • Supervising paraprofessional staff • Coordinating care with the physician and other health worker • Hiring standards for the home health agency's administration • Licensing of professional staff • Responding to patient needs in a timely manner • Maintaining medical records and documentation of care standards.

ACT Home Health Services, Inc. uses its own employees and individual contracted staff. Home health agencies often cannot find adequate nursing, rehabilitation, or home health aide staff to meet of their patients' needs. Many agencies contract with other staffing agencies.

ACT Home Health Services, Inc.'s hiring standards for professional and paraprofessional staff.

Verification of professional licensure for clinical staff, minimum educational requirements and prior home health experience
Verification of paraprofessional staff's certification by an approved board, and annual competency skills assessment testing
Criminal Offense Record Inquiries and background checks

ACT Home Health Services, Inc.'s process for scheduling visits. Our agency takes into account overall agency needs as well as the needs of the individual patients when scheduling visits. Circumstances such as holidays, illnesses and weekends force our agency to prioritize staffing. Often, staff members arrange to visit a certain time, but emergencies come up that delay or postpone a visit. It's important that patients and families remain open to the possibility of changes in visit schedules. It is equally important that patients notify the agency if they are not going to be home for a scheduled visit.

What payment sources does ACT Home Health Services, Inc. accept? The agency accepts, Medicare/Medicaid HMOs. Private Insurance and Private pay.

ACT Home Health Services, Inc. regularly coordinates care with the patient's physicians and other health care providers. Communication is key to achieving your health care goals. Our administrator and nurses and therapists monitor your care and regularly report progress or changes to your physician. Our agency will immediately contact your physician if there is a sudden change in your health and if there is a need to change any treatments.

How do I voice my concerns ACT Home Health Services, Inc? ACT Home Health Services, Inc. strives to provide high-quality care. However you may encounter problems during the course of your relationship with our agency. If a patient or family member feels that the care received was inadequate, they should inform our agency. If you are impressed with the quality of the services provided, you should also communicate as soon as possible at 215-708-1181. Our agency welcomes feedback from patients and family and should quickly rectify any problems that exist.